Corporate Social Responsibility

Our proficiency shines through with our expert approach

Corporate Social Responsibility (CSR) covers all aspects of corporate governance. It’s about conducting our business in an ethical way, taking account of our impact economically, socially, environmentally and on human rights. It extends to social partnerships with local communities and other organisations and includes global responsibilities such as protecting the environment as well as our relationship with our staff and customers.

Why does CSR matter?

We recognise that our actions today can influence the lives of future generations and it’s about changing the way business is done. Our proactive approach to CSR provides competitive advantage both externally, in terms of our reputation and internally, through employee engagement.

Our framework

  • Understanding society - understanding the role of everyone in our society including government, businesses, trade unions, non-governmental organisations and civil society.
  • Building capacity - building partnerships with other organisations to create strategic networks and alliances.
  • Questioning ‘business as usual’ - being open to ideas, challenging others to adopt new ways of thinking and questioning entrenched attitudes.
  • Stakeholder relations - identifying stakeholders, building relationships externally and internally, engaging in consultation and balancing demands.
  • Strategic view - taking a strategic view of the business environment.
  • Harnessing diversity - respecting diversity and adjusting our approach to different situations.

How we implement Corporate Social Responsibility

  • By ensuring that the services we provide continue to meet the quality standards specified by ISO9001
  • Managing our processes, procedures and product developments in line with the principles of the Financial Conduct Authority’s Treating Customers Fairly initiative
  • Ensuring that our communications with customers and employees remain transparent and clear
  • Regularly assessing and identifying risk hazards and implementing control measures
  • By ensuring that staff receive appropriate induction training that includes their responsibilities for Health and Safety
  • Increased direct sales activity by building a strong team of brokers
  • Increased sales of introduced business by growing and building new relationships with intermediaries
  • Reducing our carbon footprint by adopting more environmentally friendly practises and equipment within our offices